Shop/Shift Managers

Job Summary

Shop/Shift Managers

Working under the supervision of the Senior Operations Manager, the Shop Managers will have to plan, organize, direct and control the daily business running of the shop to the satisfaction of the customers and ensuring that sales are maximized, hourly budgets are achieved, brand integrity is maintained, set housekeeping and hygiene standards are maintained, and targeted profitability is achieved. The incumbents will be responsible for ensuring that excellent customer service, product quality and speed of service are upheld all the time.

Duties and Responsibilities

•  Determine shift stock requirements for issuing.
• Physically checks kitchen stocks against previous shift’s closings.
• Open all general paper work in preparation for the day.
• Read all communication in the handover report book from the previous shift and action were necessary.
• Ensure daily that cash takings are well looked after and safely banked every shift as per set procedure.
• Ensure daily that trading hours are adhered to and that the shop is never left without management.
• Should account daily for any stock and monetary discrepancies that may occur to ensure safety of all assets through personal strict adherence to day end closing procedures.
• Check staff arrival times and conduct a team briefing and hygiene check and that all staff reports on duty on time in neat and complete uniforms.
• Ensure the availability of all menu items at the time of opening the shop (100% menu offering).
• Coordinate all issues into the kitchen and action any unavailable stock.
• Conduct machinery and equipment check to ensure all assets are operational and have no built up of dirt or grease. Action where necessary.
• Ensure all repairs and maintenance requirements are identified and auctioned accordingly. (All critical repairs to be actioned within 48 hours).
• Prepares for the peak period.
• Ensure all operational standards are maintained according to set SOPs.
• Ensure that all products are prepared in the right quality, quantity, and at desired times and address any problems associated with service delivery.
• Control all staff breaks to ensure business continuity.
• Compile and monitor sales figures and statistics.
• Physically count stock and floats together with the incoming and outgoing shift managers.
• Check DRS daily for accuracy and sign off as authorized.
• Responsible for all the petty cash and floats utilized for the shop and ensuring that proper handovers are done to minimize thefts and petty cash discrepancies.
• Ensure efficient flow of service.
• Staff Discipline & staff welfare.
• Conflict management and grievance handling.

Qualifications & Skills

• GCE O’Level Certificate.
• Diploma in Business Administration or Related Field.
• Hotel and Catering Certificate or Diploma is an added advantage.
• Minimum Two (2) years’ experience in the hospitality industry (Experience in Quick Service Restaurants is an added advantage).
• Highly focused, result-driven and outstanding organizational skills.
• Should be highly computer literate.
• Be presentable and have a strong sense of integrity.
• A pleasant personality and able to communicate well with customers and staff at a higher level.
• Have excellent people skills and a strong sense of urgency and bias to action.

Interested candidates to send their CVs and qualifications to zambiarecruitment@zm-simbisa.com not later than 11th August 2025. Please indicate your location in the subject line.