Job Description: Shipping Supervisor (Issuing Supervisor)

Position Title: Shipping Supervisor (Issuing Supervisor)

Department: Warehouse & Logistics / Supply Chain

Reports To: Warehouse Manager / Logistics Manager

Location: Lusaka, Zambia

Job Purpose

The Shipping Supervisor (Issuing Supervisor) is responsible for overseeing the daily outbound operations, inventory issuance, loading procedures, and site safety within the warehouse. This role ensures accurate order fulfillment, safe and efficient dispatch processes, precise inventory counting, and strict adherence to workplace security and housekeeping standards.

Key Responsibilities

1. Goods Preparation & Verification

• Receive and review delivery waybills and Material Requisition (MR) forms to determine daily dispatch requirements.
• Coordinate with warehouse section personnel to prepare stock efficiently and accurately.
• Conduct thorough verification of cargo quantity and quality prior to client confirmation.
• Present prepared stock for final supervisor re-check before authorization of dispatch.

2. Dispatch & Loading Management

• Direct and manage the orderly entry, parking, and exit of transport vehicles based on real-time site and yard conditions.
• Coordinate loading personnel and assign daily tasks to optimize workflow.
• Instruct and supervise loaders on proper handling, stacking, and securing methods to minimize cargo damage rates.
• Ensure all outbound shipments match documentation and are loaded in accordance with delivery schedules.

3. Onsite Safety & Security Supervision

• Actively monitor loading and operational areas to prevent workplace safety hazards and accidents.
• Track, log, and report any abnormal delivery situations, damaged goods, or documentation discrepancies promptly.
• Enforce strict site security protocols to prevent unauthorized access, stock leakage, and theft.

4. Site Housekeeping & Resource Management

• Organize and supervise onsite personnel in cleaning and tidying operational areas prior to shift close.
• Ensure tools and handling equipment (e.g., pallets, straps, handcarts, forklifts) are properly inspected, organized, and stored safely at the end of each shift.
• Maintain an orderly, clear, and efficient dispatch floor environment.

Job Requirements & Qualifications

Education & Experience:

• Full Grade 12 Certificate or equivalent.
• Diploma or Certificate in Supply Chain Management, Logistics, Stores Management, or related field.
• Proven experience in a warehouse, shipping, issuing, or logistics supervisory role.
• Member of ZCILT

Core Competencies & Skills:

• Inventory & Counting Skills: Highly proficient in manual and digital inventory counting, stock auditing, and reconciliation.
• Responsibility & Integrity: Demonstrates high personal accountability, attention to detail, and operational integrity.
• Leadership & Coordination: Strong team management and communication skills to direct loading crews and driver flow.
• Safety & Quality Orientation: Deep understanding of workplace safety regulations, cargo handling techniques, and secure dispatch practices.
• Knowledge: with Zambian labor laws and standard health and safety regulations (OSHE) in warehouse settings.