Key Duties and Responsibilities

Location: Lusaka

Reporting To: Chief Executive Officer

We are seeking a highly organized, professional, and customer-focused individual to join our team as a Front Desk Receptionist. The successful candidate will provide administrative and secretarial support to the Office of the Chief Executive Officer while ensuring smooth front office operations.

Key Responsibilities

• Receive, screen, and direct telephone calls; take and relay accurate messages.
• Manage the CEO’s diary, schedule meetings, and coordinate appointments.
• Welcome and direct visitors in a professional and courteous manner.
• Respond promptly and professionally to customer and stakeholder inquiries.
• Maintain cleanliness and orderliness of the reception area, boardroom, and CEO’s office.
• Monitor office supplies and coordinate with vendors to ensure adequate stock levels.
• Manage filing systems and handle incoming and outgoing correspondence.
• Maintain confidentiality and security of company records.
• Prepare reports, letters, and official documents for the CEO.
• Assist in preparing and monitoring the office budget.
• Arrange travel and accommodation for the CEO.
• Take minutes during meetings when required.
• Perform any other duties as assigned.

Required Skills and Competencies

Communication & Customer Service

• Excellent verbal and written communication skills in English.
• Professional telephone etiquette and strong interpersonal skills.
• Ability to interact confidently and courteously with clients and stakeholders.

Administrative & Technical Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Competence in general computer applications and email correspondence.
• Ability to operate office equipment (printers, copiers, scanners, ).

Organizational & Personal Attributes

• Strong organizational and multitasking abilities.
• Ability to work under pressure and prioritize tasks effectively.
• High level of integrity and ability to maintain confidentiality.
• Neat, professional appearance and positive attitude.

Qualifications & Experience

• Grade 12 Certificate
• Diploma or Certificate in Business Administration, Office Management, or a related field
• Minimum of 3 years’ experience in a customer service or administrative role is desired.

Added Advantages.

• Shorthand or advanced typing skills.
• Similar role in construction industry