Customer Service Agent

Company: Tigmoodotcom

Positions: Customer Service Agent 3 – Lusaka

Main Purpose of Job and objective:

To achieve trading base and profitable revenue growth through the development of face-to-face and over the phone, long term customer relationships enabling high levels of retention and acquisition of new business within the Ad-hoc, Small, Medium and Large customer classifications. The Customer Service Agent with experience of Fast-moving consumer goods (FMCG) products that sell quickly, such as soda drinks, beer, wine etc. Customer Service Agent will be reporting to Dashboard and Customer Service Manager.

KEY JOB RESPONSIBILITIES/ACCOUNTABILITIES

• To gather competitor and customer data through field sales activities in order to create awareness of local market trends and competitors activities.
• Interacts with customers, face-to-face, to establish market information specific to them.
• Observe local market trends and relates impacts upon their customers.
  Collects competitor intelligence e.g. Rate Tariffs, brochures, etc.
• Shares information within the sales team to improve the ability of yourself and others to identify the most applicable Tigmoodotcom service against competitor product offers.
• Passes on the information gathered to the sales department for further analysis.

Qualifications/Experience:

• Grade 12 certificate
• Diploma in Sales, Business Administration Sales, and Marketing.
• Degree in Sales, Business Administration and Sales and Marketing would be an added advantage.
• Computer literacy with good command of written and spoken English.
  1 to 5 years sales experience in the related Customer Service Industry by online, phone, face-to-face and business to business.
• Proven good record of accomplishment in achieving sales targets.
• Organizational awareness (structure, products and services)

Interested candidates meeting the above qualifications should send their application letters and academic qualifications in one scanned document PDF File to recruitment@mercury.co.zm not later than 30 /04/2025 only shortlisted candidates will be called for interviews.