Team Lead – Sales & Marketing

Hillview Blossoms Limited – Lusaka Sales Outlet

Role Purpose

The Team Lead – Sales & Marketing oversees Lusaka outlet operations, sales, customer service, and marketing, while coordinating with Operations to grow revenue, strengthen the brand, and maintain premium cut‑flower standards.

Key Responsibilities

Shop & Operations Management

·        Oversee daily outlet operations, ensuring efficiency, cleanliness, quality, and company standards.

·        Manage stock, coordinate replenishment with Operations, and maintain fresh, attractive displays.

·        Ensure opening, closing, cash handling, and policy procedures are followed.

Team Leadership & Staff Supervision

·        Lead and mentor staff to meet daily, weekly, and monthly targets.

·        Train staff in customer care, product knowledge, sales techniques, and digital engagement.

·        Manage schedules, performance reviews, and disciplinary matters.

Sales Growth & Customer Care

·        Deliver excellent customer service and maintain high team standards.

·        Promote premium flowers and seasonal specials through upselling and cross‑selling.

·        Build relationships with walk‑in, corporate, premier, supermarket, event, hotel, and florist customers.

·        Support key accounts through order coordination, timely fulfilment, and premium service.

·        Resolve customer complaints promptly and professionally.

Marketing & Brand Visibility

·        Maintain and grow Hillview Blossoms’ presence on Facebook, Instagram, WhatsApp, and the company website.

·        Create weekly content plans for products, promotions, bouquets, and‑to‑shop stories.

·        Track engagement and adjust campaigns to grow reach, enquiries, and conversions.

·        Coordinate product updates, new varieties, and promotions with Operations.

Market Intelligence & Prospecting

·        Identify new customer segments, corporate accounts, and partnership opportunities.

·        Monitor competitors and track market trends in Lusaka’s floral and gifting sector.

·        Prepare weekly and monthly sales and marketing reports with actionable insights.

Analytical & Digital Tools

·        Use QuickBooks Online, Excel, and customer portals to analyse sales, invoices, stock, and reports.

·        Use data insights to improve sales, service, and efficiency.

·        Prepare ZRA Smart Invoices within 72 hours of each sale.

Qualifications & Experience

·        Diploma in Marketing, Sales, Business Administration, or a related field is an advantage.

·        2–3 years’ experience in retail sales, customer service, or marketing; floriculture or FMCG experience is an advantage.

·        Ability to lead teams and manage retail operations.

·        Strong analytical skills and practical QuickBooks Online and Excel experience.

·        Excellent communication in English and at least one major Zambian language.

·        Strong customer care skills and commitment to premium service.

·        Able to multitask, work under pressure, and meet sales targets.

·        Essential experience in social media management.

Key Competencies

·        Customer‑centred mindset

·        Leadership and people management

·        Sales negotiation and closing ability

·        Digital marketing and content creation

·        Data analysis and reporting

·        Problem‑solving and sound decision‑making

·        Professionalism and reliability

·        Creativity in product presentation and promotions

Working Conditions

·        Based at the Hillview Blossoms sales outlet in central Lusaka.

·        Requires weekend and holiday availability during peak demand and seasonal events.

·        May require occasional visits for coordination meetings.