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Comcare innovatech limited

Support Desk Agent

Available

Support Desk Agent

• • • ZMW 1k - ZMW 3k / year • 1h ago

Comcare is looking for a Technical Support Officer to join our team.

We are seeking a reliable, patient, and tech-savvy individual to assist riders and customers by providing remote support for our battery swapping operations.

Key Responsibilities

  • Answer incoming customer and rider calls.
  • Assist riders with battery swap issues over the phone.
  • Troubleshoot cabinet, battery, and mobile app-related problems.
  • Resolve customer enquiries and provide clear guidance.
  • Escalate technical issues to field technicians when necessary.
  • Record customer issues and maintain accurate support logs.
  • Follow up on unresolved cases until they are completed.
  • Work closely with the operations team to ensure smooth service delivery.

Requirements

  • Excellent communication skills in English (knowledge of local languages is an added advantage).
  • Good problem-solving and customer service skills.
  • Comfortable using computers, smartphones, and online systems.
  • Able to remain calm and professional under pressure.
  • Strong attention to detail and ability to multitask.
  • Previous experience in customer service, technical support, or a call centre is an added advantage.

Preferred Qualities

  • Friendly and professional attitude.
  • Quick learner with a willingness to adapt.
  • Strong teamwork and organizational skills.
  • Ability to work independently with minimal supervision.

Location

Lusaka

How to Apply

Interested candidates should send their CV and a cover letter explaining why they are suitable for the role on the whatsapp number 0571919999

Only shortlisted candidates will be contacted.

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7/6/2026

Comcare innovatech limited

How to apply

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