What you would be expected to do:

Research planning, execution, and coordination:

• Plan, design, execute, and manage quantitative and qualitative research projects from brief to presentation to know customer needs, perceptions, and usage behaviors.
• Design research instruments, sampling, and devise data collection methodologies.
• Work with agencies and internal teams to ensure high-quality data collection.

Voice of the Customer:

• Gather and check customer feedback to ensure the customer voice is heard.
• Conduct in-depth research to uncover customer needs, motivations, pain points, and behaviors to ensure that all products, services, and communications are customer-centered.

Market Intelligence:

• Track landscape by gathering, checking, and interpreting intelligence to help strategies across our solar energy and PAYGO phones.
• Check other companies’ products, pricing, distribution, and promotional strategies to identify opportunities and threats.

Data Synthesis

• Correlate sales and survey data and prepare reports and presentations with clear and actionable insights.
• Synthesize data from multiple sources and provide recommendations and implications for the business. 
• Check and synthesize data from multiple sources and provide actionable insights, recommendations, and implications for the business.
• Prepare and present reports, dashboards, and briefs tailored to diverse internal audiences

Strategic Partnerships & Teamwork

• Provide insights to help cross-functional work with creative, marketing, new product development, and sales teams.
• Help pilots, experiments, and pre/post-launch evaluations.

ROI Tracking:

• Work with marketing and finance teams to track ROI of marketing and strategic initiatives, ensuring insights go to tangible outcomes.
• Contribute periodically to marketing ROI and performance reports.

Knowledge Management:

• Create a centralised hub for storing and giving research data and reports.
• Develop processes and onboarding plans for stakeholders accessing research outputs.
• Summarise and update key findings to relevant stakeholders during voice of customer sessions
• Market Research Uptake:
• Ensure data and insights are integrated into workflows across teams
• Drive internal adoption of research findings by ensuring insights are easily accessible and well-communicated.
• Follow up with teams to ensure research learnings are integrated into ongoing projects.

You might be a strong candidate if you:

• Bachelor’s degree in marketing, Economics, Statistics, Social Sciences, or related field.
• 4–6 years of experience in market research and consumer insights, or related roles.
• Knowledgeable with key tools and data check software (SPSS, Excel, Python, Stata).
• Strong data check skills with experience in data synthesis and reporting.
• Experience in conducting research projects, including designing qualitative and quantitative studies and checking data, and with a strong interest in keeping up with market trends and research best practices.
• Possess strong project management skills, with the ability to work on multiple projects at the same time, and manage multiple stakeholders.
• Excellent communication and presentation skills.
• Knowledgeable of business visualisation tools.
• Have a strong knowledge of Southern African market research trends and a good grasp of the African sales and commerce landscape.
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What we offer (in addition to compensation and statutory benefits):

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.