Job Description: Sales Growth Officer (Microfinance)

Position Overview

The Sales Growth officer drives loan portfolio growth by leading, training, and managing a high-performing team of field sales agents. This role focuses on expanding market reach, ensuring high-quality loan acquisitions, and maintaining excellent customer relationships.

Key Responsibilities

Team Leadership & Management

• Recruit, onboard, and continuously train a team of commission-based or salaried field sales agents.
• Set daily, weekly, and monthly sales targets for individual agents and the team.
• Conduct regular field visits with agents to monitor performance, provide coaching, and ensure compliance with lending policies.
• Motivate the team through performance incentives, recognition, and strategic guidance.

Sales & Portfolio Growth

• Develop and execute field-based sales strategies to acquire new microfinance clients and groups.
• Monitor key performance metrics, including disbursement volumes, active client growth, and cross-selling targets.
• Identify new market segments, business clusters, and community networks to expand the company's footprint.

Risk Management & Quality Control

• Ensure sales agents conduct thorough preliminary screenings of borrowers to maintain low non-performing loans (NPLs).
• Collaborate with the credit and risk teams to streamline the loan application, approval, and disbursement processes.
• Assist in the early-stage recovery and follow-up of delinquent accounts managed by the sales team.

Reporting & Administration

• Prepare detailed weekly and monthly sales performance reports for senior management.
• Track market trends, competitor offerings, and customer feedback to recommend product adjustments.

Job Requirements

• Experience: Minimum 3–5 years of sales experience in, microfinance, or insurance, with at least 1–2 years in a supervisory or team lead role.
• Education: Bachelor’s degree or diploma in Business Administration, Marketing, Finance, or a related field.
• Skills: Strong leadership, field coaching, numerical analysis, communication, and negotiation skills.
• Knowledge: Deep understanding of microfinance products, field-based group lending methodologies, and local regulatory frameworks.
• Attributes: High emotional intelligence, target-driven mindset, and willingness to travel extensively in the field.