• Install, configure, maintain, and troubleshoot computer hardware, software, printers, scanners, and other ICT equipment.
• Provide first and second-level technical support to staff and promptly resolve hardware and software issues.
• Monitor and maintain the Company's servers, network infrastructure, internet connectivity and communication systems.
• Administer user accounts, passwords, email systems and access rights in accordance with company policies.
• Ensure the security of the Company's ICT infrastructure through implementation of cybersecurity measures, antivirus solutions, firewalls, and security updates.
• Perform regular system monitoring, maintenance and software updates to ensure optimal system performance.
• Develop and implement backup and disaster recovery procedures to safeguard company data.
• Monitor system performance and recommend upgrades to improve efficiency and reliability.
• Maintain and update ICT inventory, licenses, warranties and asset registers.
• Assist in the implementation, maintenance, and support of insurance management systems and other business applications.
• Support digital transformation initiatives and automation of business processes.
• Ensure compliance with ICT governance, data protection regulations, and internal information security policies.
• Coordinate with external ICT vendors and service providers for maintenance and support services.
• Prepare ICT reports, system documentation, user manuals, and technical procedures.
• Train and support staff on the effective use of ICT systems and applications.
• Participate in ICT projects including system upgrades, migrations, and infrastructure improvements.
• Monitor network performance and proactively resolve connectivity issues.
• Perform any other ICT-related duties assigned by Management.

MINIMUM QUALIFICATIONS

• Grade 12 School Certificate with five (5) credits or better, including English and Mathematics.
• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related programme from a recognized institution.
• Valid ICT Association of Zambia (ICTAZ) Practising License.
• Minimum of 2–3 year’s relevant work experience in Information Technology support, systems administration or network administration.

The ideal candidate should demonstrate knowledge and experience in:

• Microsoft Windows Server Administration.
• Microsoft Windows Operating Systems.
• Microsoft 365 Administration.
• Active Directory and Group Policy.
• Computer networking (LAN, WAN, TCP/IP, VPN, Wireless Networks).
• Network troubleshooting and diagnostics.
• Firewall and network security management.
• Data backup and disaster recovery solutions.
• Database management fundamentals.
• Antivirus and endpoint security solutions.
• Cloud computing technologies.
• Virtualization technologies.
• ICT asset management.
• Cybersecurity best practices.
• Hardware maintenance and repair.
• Helpdesk and technical support systems.

COMPETENCIES AND PERSONAL ATTRIBUTES

• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• High level of integrity and confidentiality.
• Ability to work independently with minimal supervision.
• Excellent organizational and time management skills.
• Strong customer service orientation.
• Ability to prioritize multiple tasks and meet deadlines.
• High attention to detail.
• Ability to work effectively under pressure.
• Willingness to continuously learn and adapt to new technologies.

ADDED ADVANTAGE

• Professional ICT certifications such as Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA), Cisco Certified Network Associate (CCNA), CompTIA A+, Network+, Security+, or equivalent.
• Experience working in the insurance, banking, or financial services sector.
• Knowledge of insurance management systems and regulatory compliance requirements.
• Experience with cloud-based technologies and cybersecurity frameworks.