IT Engineer

Mary’s Mary’s Meals is a global movement supported by people from all walks of life and united by one mission – that every child receives a nutritious daily meal in their place of education. Today, over 2.4 million children across 18 countries are receiving Mary’s Meals. In Zambia alone, we reach over 600,000 children every school day.

We are now recruiting for an IT Engineer to join our team in Chipata. You’ll be part of an international team supporting users across Zambia, working closely with internal stakeholders and third-party suppliers. As the most senior local IT position, you’ll take the lead on infrastructure operations, support and optimisation, while also mentoring junior IT staff or apprentices.

Key Responsibilities Include:

• Managing and optimising IT infrastructure and systems, including networks, devices, and cloud services.
• Providing first- and second-line support to users, ensuring high-quality service delivery.
• Planning and delivering infrastructure upgrades and improvement projects.
• Maintaining systems compliance, availability, and performance.
• Leading the local deployment of global IT projects and processes.
• Troubleshooting incidents, monitoring system health, and responding to alerts.
• Managing IT assets and administering user accounts, including Office 365 services.
• Mentoring junior team members and supporting their development.

About You:
You are a passionate and proactive IT professional with a strong service mindset and a drive for continuous improvement. You have experience supporting enterprise systems and networks and are confident in managing both day-to-day IT operations and strategic improvements. You’re a team player who communicates well, solves problems methodically, and is eager to contribute to a meaningful cause.

Qualifications, Skills & Experience:
Essential:

• A relevant degree in Computer Science, Information Technology, Computer Engineering or any related field
• 3+ years of industry experience in IT infrastructure support or administration.
• Strong working knowledge of Windows environments, Office 365, networking, and scripting (e.g. PowerShell).
• Familiarity with antivirus, backup systems, and ITIL service management.
• Practical experience managing cloud-based systems or tools.
• Strong troubleshooting skills and the ability to document processes and fixes clearly.
• Excellent communication and stakeholder engagement skills.

Desirable:

• Microsoft, Cisco, or CompTIA certifications (e.g. MCSA, CCNA, Network+).
• Experience with Azure or other cloud environments.
• Exposure to the non-profit or international development sector.

How to Apply:
If our vision and mission resonate with you, we’d love to hear from you. Please submit your CV and a one-page cover letter, including your salary expectations to Jobs.Zambia@marysmeals.org. Kindly ensure the email subject line reads: “IT Engineer Application”.

Deadline for applications: 7th July 2025

Please note:

This role is based in Chipata, Zambia.
Only shortlisted candidates will be contacted through the official Mary’s Meals email address.
Mary’s Meals does not charge any fees at any stage of the recruitment process.
For more information about Mary’s Meals and our work, please visit: www.marysmeals.org