Job Title: Human Resources Officer Department: Human Resources Admin

Reports To: General Manager/ Finance and Admin Head

Employment Type: Full-time

Location: Kitwe Zambia

Salary Range: K6,500 ~ 10,500 Net Based Experience

Job Summary

We are seeking a dedicated and approachable Human Resources Officer to join our team. The HR Officer will be responsible for managing every aspect of the employment process, from orientation and training to day-to-day HR administration and employee relations. The ideal candidate will possess excellent communication skills, a deep understanding of labor laws, and a passion for fostering a positive workplace culture.

Key Responsibilities

• Recruitment & Onboarding: Assist in the recruitment process by posting job ads, screening resumes, scheduling interviews, and conducting background checks. Manage the onboarding process for new hires to ensure a smooth transition.
• Employee Relations: Act as the first point of contact for employee inquiries regarding HR policies, benefits, and workplace issues. Mediate and resolve conflicts in a professional and confidential manner.
• HR Administration: Maintain accurate and up-to-date employee records in the HR Information System (HRIS). Process documentation related to personnel activities (staffing, recruitment, training, grievances, performance evaluations).
• Performance Management: Assist in implementing and monitoring performance appraisal systems. Track employee progress and help managers develop improvement plans.
• Compliance: Ensure the company’s HR policies and procedures comply with local, state, and federal labor laws. Assist in updating the employee handbook.
• Benefits & Payroll: Assist with payroll processing and benefits administration, ensuring accurate deductions, leave tracking, and timely answering of employee questions.
• Culture & Engagement: Plan and execute employee engagement initiatives, team-building activities, and wellness programs to promote a positive company culture.

Requirements and Qualifications

• Education: Bachelor’s degree in human resources, Business Administration, or a related field.
• Certified or registered with relevant HR bodies
• Experience: 2~4 years of proven experience as an HR Officer, HR Assistant, or similar role.
• Knowledge: Solid understanding of employment/labor laws and HR best practices.
• Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint) and experience using HRIS/HRMS software (e.g., Workday, BambooHR, or Gusto).

Key Competencies

• Communication: Excellent verbal and written communication skills.
• Confidentiality: High level of integrity and ability to handle sensitive information with strict confidentiality.
• Problem-Solving: Strong analytical and problem-solving abilities.
• Interpersonal Skills: Empathetic, approachable, and able to build relationships across all levels of the organization.
• Organization: Exceptional time-management skills and the ability to multitask effectively.