HR Generalist

About Unifi

Boldly different. Fiercely human. Proudly African. 

Unifi is redefining credit in Africa with simple, personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

Purpose of the role

The HR Generalist reports to the HR Manager and owns the full HR function. From finding and hiring great people to building a workplace where people and managers do their best work. You stay close to the business, keep things simple and practical, and bring the Unifi way to life in the moments that matter. 

Responsibilities 

• Own the end-to-end employee journey. Keep managers informed and provide practical insights to support people decisions 
• Build and maintain talent pipelines for recurring and hard to fill roles, ensuring we are always ready for growth 
• Manage relationships with external recruitment partners where it makes sense and ensure they deliver quality candidates 
• Represent Unifi at career, networking events and other opportunities to attract great people 
• Deliver onboarding that helps new employees settle in quickly, understand the business, and start contributing with confidence 
• Partner closely with managers to ensure every new employee is supported, equipped and set up to succeed from day one 
• Build strong relationships with managers, understand their teams and challenges
• Be a trusted partner to managers by providing practical guidance on people and processes related decisions
• Drive the performance management process, ensuring expectations are clear, meaningful conversations happen and accountability is maintained 
• Work with the HR team and wider business to deliver people initiatives that improve engagement and capability 
• Make sure employee records, HR systems and people administration are accurate, reliable and up to date
• Ensure HR systems are optimally and correctly used across the business
• Follow HR process consistently and monitor employees use the right tools and systems effectively
• Help create an environment where people can do great work, thrive and contribute to the success of the business 
• Actively live the Unifi way and help make Unifi a fun place to work

Requirements

• Bachelor's degree or equivalent qualification.
• 5+ years' experience in a generalist HR operations role, with exposure across the full employee lifecycle.
• Member of the Zambia Institute of Human Resource Management
• Confident supporting and challenging managers when needed, using sound judgement and a practical approach.
• Clear, direct and respectful communicator.
• Able to build strong relationships, earn trust and work effectively with people across teams.
• Organised and dependable, able to manage multiple priorities while maintaining a high standard of work
• Resilient, resourceful, hands-on, with a "let's get it done" attitude 
• Passionate about helping people win and thrive in their role 
• Curious and always looking for better ways to improve how we work and how employees experience the business
• Willing and able to travel within Zambia as needed