The Commercial Services Coordinator is responsible for driving execution, coordination, and control of all Commercial Services activities across assigned regions. This includes maintenance management, compliance enforcement, project coordination, asset performance, and store support operations.

The role ensures high equipment uptime, compliance adherence, cost efficiency, and timely execution of projects, while acting as the central coordination point between Engineering, Compliance, Procurement, Finance, and Operations.

Key Responsibilities

1. Operations & Coordination

• Coordinate day-to-day Commercial Services activities across all outlets and DCs
• Act as the central point of contact for maintenance, compliance, and project execution
• Track and follow up on all open tasks, escalations, and action plans across regions

2. Maintenance & Asset Management

• Oversee preventive and corrective maintenance activities across all sites
• Ensure all equipment (freezers, cold rooms, generators, scales, etc.) achieve uptime targets (>95%)
• Manage job cards and work orders through Fiix CMMS
• Monitor maintenance backlog and drive closure within defined SLAs
• Coordinate with vendors and technicians to ensure quality and timely service delivery

3. Compliance & Risk Control

• Enforce adherence to operational standards (HACCP, GMP, QMS, and internal SOPs)
• Support compliance audits, investigations, and corrective action implementation
• Ensure all regulatory requirements (ZMA, Health inspections, safety standards) are met.

4. Projects & CAPEX Execution

• Coordinate rollout of Commercial CAPEX projects (freezers, cold rooms, ice machines, upgrades)
• Track project timelines, budgets, and deliverables to ensure on-time completion
• Ensure all projects meet engineering, safety, and operational standards

5. Stores & Outlet Support

• Support store readiness, maintenance, and uplift initiatives across regions
• Ensure stores operate within acceptable cleanliness, safety, and brand standards
• Coordinate rapid response to critical store issues affecting operations or sales
• Support rollout of new stores, relocations, and infrastructure upgrades

6. Vendor & Stakeholder Management

• Coordinate and manage third-party service providers (maintenance, security, infrastructure)
• Ensure SLA adherence, performance tracking, and cost control
• Work closely with Procurement, Finance, IT, and Operations teams for seamless execution
• Support contract management and vendor performance reviews 

Must have skills

• Strong coordination and execution capability

• High attention to detail and accountability

• Analytical and problem-solving skills

• Stakeholder management and communication

• Ability to manage multiple priorities under pressure

• Results-driven with strong ownership mindset

Qualifications

• Bachelor’s degree in economics, Banking & Finance, Business Administration, Engineering or any Equivalent (Qualification must be ZAQA Certified)
• Minimum 3–5 years’ experience in operations, maintenance, or engineering coordination 
• Strong understanding of maintenance systems, compliance standards, and project execution 
• Experience in FMCG, cold chain, or production environments preferred