The core functions for the Client Relationship Supervisor includes leading and supporting Client Relationship Officers in all products, ensuring targets and deadlines are met efficiently.

COMPETENCIES

Leading with Integrity:

• Demonstrates and reinforces organizational values through consistent and transparent daily behavior.
• Serves as a role model for ethical conduct and actively holds self and others accountable to high ethical standards.
• Fosters a culture of trust, fairness, and respect across all levels of the organization.

Responsible for Results:

• Takes ownership of personal performance and outcomes, demonstrating accountability for decisions and actions.
• Aligns team goals with organizational priorities, ensuring focus on key deliverables and strategic objectives, while monitoring progress and providing timely support or corrective action.  

 ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervise and mentor individual staff:

• Monitor and assess the quality of work by the individual staff.
• Train, coach and mentor staff on new/existing products and policies.
• Plan and conduct performance appraisals and counseling for staff.

Assess, review and approve loans as per policy:

• As member of the branch credit committee, he / she will actively participate in credit committee as per policy.
• On a selective basis, visit client businesses and securities to assess creditworthiness where he/she deems necessary.

Actively sell savings and loans

• Plan and participate in all sales drives for savings and credit products.
• Develop strategies to ensure that staff sell both savings and loans products.
• Disburse and manage SE portfolio as per Branch Budget

 QUALIFICATIONS

• College Degree/Diploma in Banking and Finance, Business Administration, Economics or any other relevant Business Related Diploma
• Experience in Sales and Marketing. Or should have worked in a client –facing role.
• Strong analytical skills and pays attention to detail.

 If you meet the set criteria and would need to be considered for the above mentioned position, you are encouraged to submit your credentials to ZM_HR@finca.co.zm not later than Wednesday 16th January, 2026.

FINCA, an equal opportunity Employer!!