Position Title: Claims Analyst

Location: Lusaka, Zambia

Reports to: Claims Manager

Company Overview

Klapton Reinsurance PLC is a leading provider of innovative risk solutions, dedicated to delivering exceptional service to our clients across global markets. We are currently seeking a motivated and detail-oriented Claims Analyst to join our dynamic Claims team.

This role offers valuable hands-on experience in supporting various aspects of the claims function, which includes reviewing claims, liaising with brokers, settling valid claims, and maintaining accurate and up-to-date claims records. It's an excellent opportunity for a proactive individual looking to grow their career in the reinsurance industry.

Position Overview

Are you detail-oriented, proactive, and passionate about claims and Reinsurance operations in a dynamic, environment? If yes, then the position is available for youto join our growing team. This is a opportunity for someone looking to deepen their expertise in claims management, reinsurance, and operational processes within a collaborative and results-driven team.

Key Responsibilities

Claims Management

• Assist with the settlement of claims in accordance with internal processes and policy guidelines.
• Analyse and review reinsurance claims for accuracy and compliance with policy terms.
• Maintain thorough, organized, and accurate records of claims.

Workload & Task Management

• Take ownership of personal workload, reprioritizing tasks to meet critical company deadlines and goals.
• Conduct detailed reviews of claim files to ensure compliance and completeness.
• Handle administrative tasks, including customer support.
• Support internal audits and participate in special projects as assigned.
• Demonstrate expert-level understanding of insurance procedures and systems.

Application & Information Processing

• Work with internal departments, underwriters, and external stakeholders to gather claim-related information.
• Interpret policy terms and contracts to make informed recommendations on claims.
• Process complex data entries and maintain databases accurately.
• Prepare, evaluate, and assemble incoming documents for internal handling or external communication.

Reporting & Compliance

• Prepare regular reports on claim trends, operational performance, process improvement, and recommendations.
• Ensure processes align with legal and regulatory requirements.
• Provide accurate, well-written correspondence and documentation for insurance-related activities.

Team Collaboration & Leadership

• Be a team player.
• Help implement and refine operational protocols based on business needs.
• Support peers where needed to drive continuous improvement.

Qualifications

Bachelor’s degree in insurance, Business Administration or equivalent. Formal Customer Service training is an added advantage. Ability to work independently and collaboratively in a team environment. Proficient in using Microsoft Office suite. SICS reinsurance software knowledge is also an added advantage.

Skills

• Reporting and writing skills.
• Attention to detail.
• Able to collect and analyze technical information.
• Problem-solving skills
• Customer service skills
• Strong computer skills
• Communication skills.
• Negotiation skills