KEY RESPONSIBILITIES

• Manage the daily opening, operation and closing of the shop.
• Supervise staff, allocate duties and monitor performance.
• Receive customer orders and confirm requirements, prices and deadlines.
• Prepare quotations, invoices, receipts and daily sales reports.
• Coordinate graphic design, printing and finishing activities.
• Ensure orders are completed accurately and delivered on time.
• Check the quality of printed and finished products.
• Manage stock for paper, ink, toner, vinyl, accessories and other supplies.
• Conduct regular stock counts and arrange timely replenishment.
• Monitor cash transactions, expenses, credit sales and outstanding payments.
• Maintain accurate sales, stock, production and financial records.
• Ensure printers, computers and finishing machines are properly maintained.
• Report equipment and coordinate repairs when necessary.
• Handle customer inquiries, complaints and special requests professionally.
• Support promotions, digital marketing and online sales.
• Enforce workplace cleanliness, safety and security procedures.
• Control waste and identify ways to reduce operating costs.
• Submit regular operational and financial reports to the owner.
• Help the business meet its sales, customer-service and profitability targets.

QUALIFICATIONS AND EXPERIENCE

• Grade 12 School Certificate or equivalent.
• A certificate or diploma in Business Administration, Management, Marketing or related
• Previous supervisory or management experience is required.
• Good computer skills, including Microsoft Word and Excel.
• Experience handling cash, sales records and inventory.

SKILLS AND PERSONAL ATTRIBUTES

• Strong leadership and staff-supervision skills.
• Excellent customer-service and communication skills.
• Good organisational and time-management abilities.
• Basic financial, sales and stock-management skills.
• Ability to solve problems and make sound decisions.
• Ability to work under pressure and meet deadlines.
• Honest, accountable, dependable and punctual.
• Strong attention to detail and commitment to quality.
• Ability to work independently and as part of a team.
• Results-driven with a strong interest in growing the business.