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Bayport Financial Services

ASSISTANT OFFICER - OFF PAYROLL (RECOVERIES)

Available

ASSISTANT OFFICER - OFF PAYROLL (RECOVERIES)

• • • ZMW 0 / year • 7h ago

ASSISTANT OFFICER – OFF PAYROLL (RECOVERIES) - LUSAKA

JOB SUMMARY

The job holder will be responsible for the accurate, timely, and compliant administration of Off-Payroll, Doubtful and Bad debt collection processes within the Recoveries Department. The role includes following for Off-Payroll, Doubtful and Bad debt client accounts: portfolio monitoring, customer communication at base, tracing (field & skip tracing), record keeping, legal compliance and reporting.

JOB SPECIFICATIONS

  • Timely follow ups and engagement of clients in Bad debt, Doubtful or Off Payroll clients
  • Serve formal letters, notices, or legal documents to Bad debt, Doubtful Off-Payroll clients when necessary
  • Conduct Physical visits and client tracing activities
  • Track assigned loan portfolios and identify loan accounts entering delinquency
  • Ensure all recovery actions adhere to financial sector regulations, strict data privacy and consumer protection laws.
  • Handling of Bad debt, Doubtful Off-Payroll clients Arrear clients queries, timely escalation and resolution.
  • Prepare collections and collections related performance reports

MINIMUM ENTRY REQUIREMENTS

  • Full Grade 12 School Certificate with five (5) ‘O’ Levels including Mathematics and English.
  • Degree in Banking; or Degree in Business Administration, Finance, Economics, or any business-related field.
  • Minimum of two (2) years’ experience in a Collections/Recoveries role or the Financial Services sector (Banking or Microfinance).

OTHER SKILLS AND ATTRIBUTES

  • Excellent stakeholder management and communication skills.
  • Good data entry and accuracy skills
  • Strong documentation and record-keeping ability.
  • Excellent interpersonal skills
  • Excellent communication and listening skills; (in both English and local languages for clarity).
  • Ability to work under strict deadlines.
  • Problem-solving and escalation management skills.
  • Excellent negotiation skills
  • Integrity, accountability, and confidentiality.

TO APPLY

Suitable candidates must send their applications, attaching their current CVs and professional/academic certificates, to careers@bayport.co.zm. 

The closing date for receiving applications is Wednesday 15 July 2026. Only shortlisted candidates will be contacted. 


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7/10/2026

Bayport Financial Services

How to apply

careers@bayport.co.zmmailto:careers@bayport.co.zm
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