AGENCY BANKING, POS ENABLEMENT & MERCHANT SERVICE OFFICER x 1

eShandi is a fintech company transforming access to financial services across Africa through digital lending, payments and embedded finance solutions. We are building a next-generation financial platform that empowers individuals, SMEs, and merchants with seamless, accessible and inclusive financial tools.

As we scale our payments and merchant ecosystem, we are seeking a high-performing, execution-driven professional to lead our agency banking, POS deployment and merchant acquisition strategy.

JOB BRIEF

The Agency Banking, POS Enablement & Merchant Services Officer will be responsible for building, managing and scaling eShandi’s agent network, merchant base and POS infrastructure.

This role is critical to driving transaction volumes, revenue growth and last-mile financial inclusion by enabling businesses and agents to accept payments and offer financial services through eShandi’s platform.

Key Duties and Responsibilities:

Agency Banking & Network Expansion

Recruit, onboard and manage a nationwide network of agents

Drive Agent Activation, liquidity management and performance

Develop agent engagement, training and retention programs

Monitor agent transactions and ensure compliance with internal policies and regulatory requirements

POS Enablement & Deployment

Lead the rollout and management of POS terminals across key markets

Identify high-potential locations and merchant segments for POS deployment

Ensure uptime, usage optimization and operational efficiency of devices

Work closely with technical teams on integration, maintenance, and troubleshooting

Merchant Acquisition & Relationship Management

Acquire and onboard SMEs and enterprise merchants onto eShandi’s payment platform

Drive adoption of POS, QR and digital payment solutions

Build strong relationships with merchants to increase transaction volumes and retention

Identify opportunities for cross-selling lending, insurance and other financial products

Business Growth & Performance

Achieve monthly targets for agent growth, merchant acquisition and transaction volumes

Analyze performance data and optimize strategies for scale

Collaborate with partnerships, product, and marketing teams to drive ecosystem growth

Compliance & Risk Management

Ensure all agents and merchants meet KYC/AML requirements

Monitor fraud risks and implement controls within the network

Maintain adherence to Bank of Zambia regulations and internal policies

Requirements:

Bachelor’s degree in Business, Finance, Marketing, or related field

Minimum 3–5 years’ experience in: Agency banking;

POS/payments/merchant acquiring; Fintech, banking, or telecoms

Proven track record in merchant acquisition and network expansion

Strong understanding of digital payments, mobile money and financial services ecosystems

Key Skills & Competencies:

Strong sales and business development skills

 Data-driven decision-making and performance tracking

 Excellent relationship management and negotiation skills

 Operational execution and problem-solving ability

 Ability to work in a, high-growth environment

Tech & AI Competency (Highly Preferred)

Experience using AI tools such as: ChatGPT / Claude (for reporting, analysis, communication); CRM and sales automation tools; Data dashboards (e.g. Excel, Power BI, Google Data Studio)

Ability to leverage technology to improve productivity, reporting and decision-making

What We Offer

Opportunity to be part of a high-growth fintech shaping financial inclusion

Competitive salary with performance-based incentives

Career growth and leadership development opportunities

 Exposure to regional and pan-African expansion

 HOW TO APPLY

Applications, consisting of your;

Brief Cover Letter and Latest Resume in a Single PDF File